FAQs

Where can I compare features between the Itovi personal and business plan?

Besides myself, how many contacts can I have and scan on the personal plan?

Can I change my contacts?

How do I send a scan report to a client?

Can I switch from the monthly access plan to lifetime access?

Can I buy more than one device?

Why isn't the Itovi scanner a diagnostic device?

How long does a scan take?

What are the minimum requirements to use the Itovi app?

What is the cost of the personal plan?

How should I use each product that appears in my scan report?

What factors can influence my scan report?

Is the Itovi scanner FDA registered?

Is the Itovi scanner a diagnostic device?

Can I purchase the warranty for my Itovi wellness scanner if I'm on the personal plan?

I didn't purchase the extended warranty when I ordered. Can I still get it?

My Itovi is having issues connecting. How do I resolve this?

How do I reset my Itovi?

How do I check the status of the battery in my Itovi?

How do I connect to my Itovi with Bluetooth?

What if I get the skin contact error message when scanning?

Why aren't my scans or client information being saved?

Does the Itovi scanner have a warranty?

The reports

How does Itovi DNA testing work?

What genes are analyzed with the genetic test?

When will I get my results?

Will you test for any serious inherited diseases?

What will happen to my sample after it has been analyzed?

How is my personal information protected?

When will I get my results? (duplicate)

Will my insurance cover the cost of a genetic test?

Can my insurance company or employer request or independently obtain a copy of my results?

What is the main technology in the scanner?

How does the Itovi work?

The science

The stimulus

The response

Algorithm

Report

The sample

The lab

Your wellness

Sign up for premium content

Scan

Read and compare

Share your reference book material

Is my phone compatible?